01
Account Onboarding
We audit every live listing, document the current baseline and agree the margin, policy and brand rules we will work inside.
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OTA Account ManagementYour OTA Channel, Managed Like a Sales Department.
Professional ongoing management of your OTA accounts — listings, updates, pricing, availability, reviews, platform communication and monthly performance reporting — run by people who understand tourism operations.
Delivered across the platforms your bookings come from
The Situation
When Nobody Owns the OTA Account, the Account Owns Nobody.
Most operators log in when something breaks: a booking issue, a bad review, a promotion deadline. Between those moments the account drifts — content ages, competitors improve, promotions expire, questions go unanswered and ranking slips quietly. Account management exists so that the channel is worked every week, not rescued every quarter.
Who this is for
- Operators with live listings on two or more platforms and no internal OTA specialist
- Businesses whose OTA performance depends on one busy person who also runs operations
- Teams that want consistent weekly execution instead of occasional bursts of effort
- Owners who want a monthly report they can actually make decisions from
What You Receive
Defined Deliverables. No Vague Retainers.
Everything below is written into the scope before we start, so you know exactly what is being produced and who owns it afterwards.
Listing maintenanceContent, options, inclusions, photos and policies kept current across every platform you sell on.
Pricing & promotion managementSeasonal rates, campaign participation and promotion rules applied against an agreed margin floor.
Availability & capacity controlCalendars, cut-off times and capacity kept aligned with what operations can actually deliver.
Review managementReview requests, response drafting and escalation of issues that need the owner’s attention.
Platform communicationDay-to-day handling of platform account managers, tickets, product approvals and campaign invitations.
Monthly performance reportBookings, revenue, conversion, review movement and ranking observations — with the actions we recommend next.
How We Work
A Sequence, Not a Scramble
02
Stabilise
Fix what is measurably wrong first: content gaps, broken options, policy mismatches, unanswered reviews, expired promotions.
03
Operate Weekly
A fixed weekly routine across listings, pricing, availability, reviews and platform messages — documented so nothing depends on memory.
04
Report & Decide
A monthly performance review with you: what moved, what did not, and the two or three changes worth making next month.
Questions
Straight Answers
Do you need access to our OTA accounts?
Yes — we work with a dedicated user on your account with the permissions the platform allows. You keep ownership of the account at all times, and access can be revoked by you at any point.
Can you work with our booking system?
We work alongside the reservation systems and channel managers you already run, including Bokun, Rezdy, FareHarbor, Ventrata, Peek and TrekkSoft. We do not replace your system.
Do you take a commission on bookings?
No. Account management is a fixed monthly fee agreed in advance, so our recommendations are never influenced by which product sells.
What if we already have someone doing this internally?
Then we usually work done-with-you: we build the system and the SOPs, train your person, and review performance monthly.
Related Services
The Rest of the System
OTA Listing Optimization
We rebuild titles, descriptions, highlights, itineraries, photos, options and packages so your product is easier to find, easier to understand and…
Learn more →OTA Growth Audit
A structured review of your current OTA performance, listing quality, pricing, ranking opportunities, reviews and conversion problems — delivered as…
Learn more →OTA Ranking Strategy
We identify the opportunities that improve your visibility, competitiveness and booking momentum on each platform — and the sequence in which they…
Learn more →Review & Conversion System
We build systematic review acquisition, response workflows and conversion improvement processes — designed to be run by your operations team, every…
Learn more →AI Workflow for Travel Agents
Reduce repetitive work and help your team operate faster with AI-powered workflows designed for tourism businesses — customer communication, content,…
Learn more →Start With a Free OTA Audit.
We will review your listing and tell you the three things most likely to be limiting your bookings — before you spend anything.